What happens when you call Healthline?

You‘ll speak to a friendly, knowledgable person who will ask you questions about the condition or illness you’re calling about.

From your answers, they assess symptoms and make a recommendation for the best thing to do.

That might be to see a doctor or go to hospital straight away.

If it’s less serious, they can tell you how to take care of yourself – or the person you’re ringing about – at home.

The Healthline team also have access to an extensive database of health providers to point callers to. They can tell callers where to find their nearest after-hours GP service, hospital emergency department, pharmacy, out-of-hours dental surgery etc.